Red Win Products Service Policy
Dear consumers, thank you for choosing Red Win products. Red Win deliveries the best model for your money with 100% quality assurance and 100% shopping experience. If the Red Win products you purchased have performance failures that are not caused by man-made damage, you can enjoy the free repair, replacement and return service policy provided by Red Win.
Warranty period and benefits of Red Win products
Note: The warranty period refers to the time after you receive the product
5 Years Warranty Service
1. If the Red Win product you purchased has a performance failure that is not caused by man-made damage, you can enjoy the free repair, replacement and return service policy provided by Red Win.
2. One free accidental damage repair service includes accidental water damage and drop damage.
3. Two-way free shipping service, products that comply with the Red Win warranty policy service enjoy free return and free shipping to you after repair.
4. If Red Win products are damaged due to force majeure (such as fire, flood, earthquake, lightning strike, etc.), Red Win will provide free maintenance services.
Red Win products that meet one of the following conditions will not implement the Red Win warranty service policy.
1. Exceeded the product warranty period.
2. Damage caused by failure to use, maintain and store in accordance with the requirements of the product manual.
3. The damage caused by dismantling by the person who is not responsible for the maintenance of Red Win.
1 Year Warranty Service
If the Red Win product you purchased has a performance failure that is not caused by man-made damage, you can enjoy the free repair, replacement and return service policy provided by Red Win.
Red Win products that meet one of the following conditions will not implement the Red Win warranty service policy.
1. Exceeded the warranty period of the product.
2. Damage caused by failure to use, maintain and store the product in accordance with the instructions for use.
3. Damage caused by dismantling by non-personnel responsible for Red Win maintenance.
4. Damage caused by force majeure.
100% Shopping Experience
1. Professional service team, choose Red Win to choose a service team with professional knowledge, we keep learning every day for offering you more professional and efficient services.
2. 24-hour reply, we will answer your questions within 24 hours (we will reply you within 48 hours on non-working days).
3. FedEx Shipping Service, your order can be delivered within 7~10 days. Countries where FedEx service is not available. We will use the safeshippingmethod to deliver your order.
4. There is no reason to refund within 15 days. If you find that the product is not suitable within 15 days after receiving the product, Red Win willrefund your money in 100% within 7 days after receiving your request.You need to return the product to the designated warehouse address of Red Win, and the return freight will be borne by Red Win.
5. Other guarantees: If you receivedwrong product, the package is lost on the shipping way, or the goods have not been received, Red Win will resend your order within 7 days for free.
Red Win products that meet one of the following conditions will not implement Red Win's 15-day no-reason refund and other guarantee service policies.
1. Packages cannot be delivered normally due to consumers not cooperating with customs clearance. Consumers should actively cooperate with local customs clearance and pay the corresponding customs clearance fees and taxes (if any).
2. The product has been used and cannot be re-sold.
3. Exceededthe 15-day no-reason refund period.
The Other Service
Red Win products provide replaceable accessories as follows 
Service Note
1. The above terms are only applicable to Red Win products sold by Red Win authorized stores and authorized dealers.
2. Red Win products purchased in offline stores can be directly guaranteed at the sales store.
3. Red Win shall not be responsible for other commitments made by the seller to you that are not guaranteed by Red Win.
Service Guide
Should you have any enquiries and suggestions, please feel free to contact with us as following.
1. Official website: redwinoptics.com
2. AliExpress official website: https://redwin.aliexpress.com/
3. Service email: info@redwinoptics.com
4. Social media: redwinoptics
Our Response Time
Reply within 24 hours on working days
Reply within 48 hours on non-working days