Shipping & Return
Shipping
What are your standard shipping time?
Red Win ships all orders within 1days~7 days except there is a special statement.
Here is a delivery time for your reference.
Delivery time to Korea by Fedex : 3 ~5 days
Delivery time to Japan by Fedex : 3 ~5 days
Delivery time to Brazil by PostNL: 20 days ~ 45 days
Delivery time to Russia by PostNL & Russia Special Line: 17 days ~ 35 days
Delivery time to Germany by Fedex: 3~7 days
Delivery time to France by Fedex: 3~7 days
Delivery time to Poland by PostNL: 17 days ~ 35 day
Delivery time to Sp Service.ain by PostNL: 17 days ~ 35 days
A note for choosing Fedex Shipping
Please kindly noted that when you choosing Fedex Shipping Service.
- Please kindly verify if your address is remote. If yes, you will need to pay the additional remote charge USD26.3 when you placing the order.
- Please kindly noted that our retail price didn't included any local duty/VAT/TAX. Client need to cover the risk to be TAXED.
- Please kindly noted write correct receiver's address. There is an additional charge if need any changes when we shipped your order.
How to track your order?
Please kindly noted that Red Win has over 6 years experience to choose a safe shipping route with free or lower VAT/TAX for our client. At the same time our team will track each order everyday to control the shipping status. We will keep you informed in advance if there is any problem. And also you could easily find us on Red Win Instagram Facebook to get online service to track your order or your could visit https://www.17track.net/en#nums= to track your order status directly. Thanks.
RETURNS
What is your return policy for items purchased directly from www.redwinoptics.com? Can I return an item that I am not satisfied with?
Your satisfaction is very important to us. If you are not completely satisfied with your order from www.redwinoptics.com, you may return the merchandise. Most items will receive a refund or exchange. Items that are damaged or do not have a receipt may be denied a refund or exchange. ALL items sent back to Red Win MUST have an authorized RA#. Please contact Red Win Customer Service via email through the CONTACT US form to receive your authorized RA#. In most cases, your refund will automatically go back to the original form of payment used for the purchase. Refunds will be credited back to the original payment method within 10 business days after the warehouse receives the item. You may also request a refund in the form of a store credit.
While we do not cover the shipping cost for items that are being returned for personal preference, we will gladly cover the shipping for any item that is defective or does not properly withstand normal use. (Warrantied 5 Years for Rifle Scopes and Red Dot Sight).
What if an item I purchased directly from www.redwinoptics.com is defective?
If you receive a defective or have a broken item, please contact us immediately at +86 1358 5894 734 or via email at via email through the CONTACT US form and we will process your return and/or exchange. In order to process your return and/or exchange, you must email us your order number through the CONTACT US form to receive a Return Authorization and Ship To instructions PRIOR TO SENDING YOUR RETURN BACK. Red Win will make every reasonable effort to replace the defective item and ship this item to you as quickly as possible.
What if an item I purchased from a Red Win retailer is defective or breaks?
For items you purchased at one of our retailers, please contact the retailer at which you purchased our product from and they will assist you. If the retailer is unable to help, please contact us at +86 1358 5894 734 or via email through the CONTACT US form to review how we can assist.
I returned my item. When can I expect my refund to be processed?
Red Win makes every effort to expedite the processing of your refund or exchange. Once we receive your return tracking no. , please allow 1 ~2 business days for your refund or exchange request to be processed.